The following rules govern the booking, payment, and cancellation of coaching appointments with Jona Fels - Systemic Coaching. By booking an appointment, you accept these terms and conditions.

1. Appointment Scheduling and Payment

• Formation of Contract: Booking an appointment through our system (Acuity Scheduling) constitutes a binding contract offer. The contract is finalized upon confirmation of the appointment.
• Payment: The agreed fee is generally due immediately upon booking and is required to confirm the appointment.

2. Cancellation and Rescheduling

To ensure efficient scheduling and to make time available for other clients, the following regulations apply to cancellations and rescheduling:

• Free Cancellation/Rescheduling: A cancellation or rescheduling of the appointment is possible free of charge up to 48 hours before the agreed appointment time. In this case, the full amount will be refunded or credited for the rescheduling. Please use the cancellation/rescheduling link in your booking confirmation for this purpose.
• Short-notice Cancellation (less than 48 hours): If a cancellation or rescheduling occurs after the 48-hour deadline has passed and before the appointment begins, the full agreed fee becomes due. No refund of the amount already paid will be issued in this case.

3. Postponement for Justifiable Reasons

• In the event of a cancellation due to sudden, severe, and unforeseeable circumstances (e.g., acute severe illness, family emergency, etc.), the appointment can be postponed to a later date free of charge upon consultation and providing appropriate evidence (e.g., a medical certificate). The decision regarding the recognition of a justifiable reason lies with Jona Fels - Systemic Coaching.
• The payment already made will be credited toward the replacement appointment in this case.

4. No-Show

• If the client does not appear for the agreed appointment without prior notice, the full agreed fee becomes due. No refund of the amount already paid will be issued in this case.

5. Delays

• In the event of a delay by the client, the duration of the coaching session will be shortened accordingly. The agreed fee remains unaffected by this.

6. Disclaimer

• Coaching is not a substitute for therapy or medical treatment. Participation is at the client's own risk and requires normal mental and physical resilience. In the case of mental illness or symptoms, a doctor or therapist must be consulted beforehand.
• Jona Fels - Systemic Coaching assumes no liability for damages or injuries resulting from non-compliance with instructions or the client's overestimation of their own capabilities.